Safe and Secure - Let’s face it, many people are still hesitant to order online for fear of unsafe practices or company’s that are not legit. We at SpecialHype.com take security very seriously. Read below for our Safe and Secure Online Policies: We have never and will never show your information to any other company. We hate getting spam emails as much as you do. We are not in the business to sell your information.
Credit Card Fraud Protection: Special Hype has numerous credit card fraud prevention services, provided by our online merchant processor. This ensures that orders made from SpecialHype.com are not fraudulent. When you transmit credit card information to complete a purchase or verify data, we always transmit that credit card number in an encrypted format (SSL). Please visit the bottom of our web page for logos of our trusted providers.
Customer Service is a PRIORITY - Communication is KEY! Our customer service team is our most valuable asset. Without them, we are just a faceless e-commerce company. SpecialHype.com Customer Service team keeps our customers happy. Also, you can expect a Confirmation Email immediately after placing your order. Secondly, an email with your tracking number as soon as your order ships, and if you order happens to be on Back Order, you will hear from our customer service team within the day. We won’t keep you waiting if we don’t have your product.
Volume Discounts- if you are looking to buy a large number of lamps or ballasts, please contact us at SpecialHype.com. We may be able to offer some special pricing for larger volume purchases.