From specialhype.com we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.
As part of the experience, we know that on some occasions we will not be able to fulfil all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.
A customer can cancel an order during the first 60 minutes after purchase. Customer cancellation will be reflected as a refund during the next 5 days, depend a lot on the customer bank.
An order cannot be cancelled after 1 hour. If a customer requests a cancellation, our team will do all possible, however, we are not obligated to do it. On this case, the customer will have to wait to receive the product and make a return under our return policy.
Our customers have the right to return the product within 14 natural days. This term will expire on the 14 natural days of the day the product has been received by the customer.
1) DEFECTIVE PRODUCT OR ORDER
- In the unfortunate event that the product is defective. (It is clearly broken and unusable)
- Product received is totally different from the order. (Requested Product A Received Product B)
A customer has the right to receive a new product depending on product availability. In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.
2) PRODUCT DOESN'T FIT THE EXPECTATIONS:
- The selected size does not fit the customer's measurements.
We may choose to offer a DISCOUNT CODE of 75% of the value of the product in exchange for the customer keeping the item, therefore avoiding possible shipping and customs costs.
3) CONDITIONS TO APPLY FOR A CHANGE OR RETURN:
- No refund requests will be accepted after 14 natural days for any reason.
- No refund requests will be accepted before your items are delivered.
- Return shipping costs are the customer's responsibility.
- We'll refund only to the same payment method from where the customer originally pays.
- Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee.
- Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
- After we sent the refund confirmation to the customer, the refund can take between 7 to 14 business days to be reflected on your account statement.
To exercise the right to change or return the product, you must contact us via e-mail at firstname.lastname@example.org.